Shianne Sampson is the VP of Sales & Customer Experience at PetDesk, the leading provider of client communications software for veterinary practices. Prior to PetDesk, Shianne held a variety of sales leadership roles including at Classy, Varsity Tutors, Zenefits and Yelp, where she built Yelp University, a world-class sales development program. Most recently, Shianne authored a book based on her experiences as a sales leader entitled “Triage – Sales Coaching.” What is Triage? Triage is a coaching manual that provides leaders with the tools they need to support their sales team to increase revenue and excel performance. Triage gives step by step instructions on how to break down sales calls, align a sales process and coach both effectively.