Strengthen Executive Relationships with EBRs & Sponsor Programs

JP Von Halle

20+ Year Customer Success Leader

Strengthen Executive Relationships with EBRs & Sponsor Programs

In this session, JP will spend an hour exploring how to optimize Executive Business Reviews (EBRs) to drive long-term customer success. By focusing on building and maintaining strong relationships with customer executives, this session will equip you with the tools and strategies to enhance business outcomes through effective EBRs. A few topics he’ll cover in this session include:

An Overview of Prescriptive Customer Meetings to Drive Success
The Risks of Poor Executive Relationships
How to Ensure Customer Executives Join Your Executive Business Reviews
A Proven Template for Executive Business Reviews (to use right away)
Executive Sponsor Programs to Take Your Business to the Next Level

ABOUT

JP Von Halle

As a reminder, JP boasts over 20 years of expertise in Customer Success Management, Professional Services, and Support. His background includes:

Splunk, Director of CS Best Practices & Operations: Led strategy/deployment of industry-leading processes and systems for 185 CSMs covering $4B in ARR
VMware, Head of Strategic Customer Success: Led and developed processes for the team responsible for strategic account satisfaction, renewals, and expansion totaling $100M ARR ‍
DocuSign, Director of Project Management: Led team deploying solutions for top customers and standardizing the Project Management practice during DocuSign’s historic growth phase

MORE MASTER CLASSES

JP Von Halle

Strengthen Executive Relationships with EBRs & Sponsor Programs

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Scaling Up -- Playing the Platform Power Game

The Ultimate Guide to Homepage Positioning

The Inflection Point - "Viable to Valuable"

The Value Narrative – Integrating Value & Improving Engagement Across the Customer Lifecycle

The State of SaaS M&A in 2024: Strategic Planning for an Optimal Exit

Crossing the Chasm: The Documentum Case Study on G2M and Leadership

Stop Pitching, Start Helping and Win More Deals

Scaling a Performance Culture

Measuring Value and its Impact on Customer Engagement

The Ultimate Go-To-Market Cheat Sheet

Building and Scaling Organizational Culture

Best Practices for Recruiting Exceptional Go-To-Market Executives

Prescriptive Customer Meetings that Drive Success

People-Centric Leadership & Organizational Transformation

Maximizing Value – The Art of Measurement

GTM Ops Fireside Chat

The Pricing Dilemma – Pick the Best-Fit Pricing Model

Optimize Pricing & Packaging to Minimize Churn

The 6Ps for a Winning GTM Strategy

Blueprint for Creating “Real Customer Success”

Raising Pricing Without Risking Customers

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The Blueprint for Data-Driven GTM Execution

SaaS Product Marketing Decoded: Powering Startup Success

Own it, or Build it – A Deep-Dive into Category Positioning

Impacting 2024 Growth Through Pricing & Packaging

Mental Performance for Executives in Results-Driven Industries

Building a High-Performance GTM Organization

Mechanizing GTM Through Sales Playbook Best Practices

Amplify Go-to-Market via Account-Based Marketing (“ABM”)

The Essentials of Scaling GTM Enablement

Stella & Dot’s Start-Up to Scale-Up Journey & Leadership Lessons Learned

Best Practices for Prospect Conversion & Engagement

Win by Optimizing YOUR Win Rate

Navigating a Cliff Event – Aligning Your Exit Strategy with Your Goals

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Executive Recruiting Best Practices for Scale-Ups

Treasury Management Panel

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Customer Success Panel

Pricing as a Function of GTM

Pricing Strategy in an Inflationary Environment

Building a World Class Channel Strategy

The Art of Showing Value - Building Culture and Employee Retention

How to Create an Amazing Customer Experience

Create Predictable, Scalable Sales Revenue

Optimize Post-Sales for Growth Acceleration & Success Despite Market Headwinds

B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler

Re-Recruiting Your Team Daily – Developing and Maintaining a Best-in-Class Culture

Lessons Learned from Leading a Great American Company

Prepare for Google Analytics 4 led by Relay Insights

Create a Winning Buying Experience

The Power of Positioning

The Importance of Knowing Your ICP

The Customer Success Maturity Model: Assessing and Progressing

Supercharging Outbound Prospecting

Successfully Scaling Your GTM Strategy

Scaling From $0M to $25M

Scaling a Distributed Culture

Sales Triage

Resilient Leadership

Monetizing Innovation - Software Pricing

Maximizing Retention and Accelerating Expansion

Marketing in a Pandemic

M&A Preparedness

M&A Preparedness (Exits & Tuck-In Acquisitions)

Inorganic Strategy

Global Workforce Expansion 101

Crossing the Chasm

Building a World-Class Product Strategy

Building a World-Class Leadership Team

Building a Revenue Machine Through RevOps