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BACK TO Sector Expertise
Customer Experience Management
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Software that improves the impact and outcomes businesses have with their customers.

INVESTMENTS
EXPERT
COMMUNITY
Stan Von Boxtel
Head of Digital Campaigns, E-Mail & Loyalty Programs (CRM) at SWAROVSKI
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Valerie Norton
Chief People Officer at Habitat for Humanity International
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David Bauman
Former Director, Contact Center Planning, Analysis & Operations at American Airlines
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Heidi Kaufmann
Associate Director, Fundraising Systems at Action Against Hunger
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Katie Colhoff
Executive Director, Donor Engagement at Providence
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Chris Hardart
Fmr. Vice President, Corporate Development for National Football League
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Janet Jaiswal
Fmr. VP of Global Marketing at Cloudbeds
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Amy Richardson
Global Head of Digital and User Experience at Credit Suisse
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Thiago Rotta
Director of Customer Engineering at Microsoft
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Colin Crowley
Senior Director of Customer Engagement at Freshworks
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Kraig Ward
Founder & Managing Partner at Bearhug Recruiting
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Brian Reuter
Director of Account Management at Figma
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Frank Schneider
Vice President, AI Evangelist at Verint
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Ahmad Khan
Head of AI/ML Strategy at Snowflake
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Valliappan Narayanan
Engineering Lead at AT&T
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Christian Acosta
Subject Matter Expert at GLG
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James Ward
Founder & CEO at Epistemology
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Mark Verbeck
3x CFO (Coupa, Saba & Cyara)
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Shep Hyken
Customer Service and Experience Expert
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Craig Shull
CEO at Talkwalker
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Mark Remington
VP, Information Technology (Client Experience Tech) at Capital Group
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Robert Sullivan
 Chief Information Security Officer (CISO) and VP of Technology Shared Services at Agero, Inc.
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Richard Dumas
Fmr. CMO at Inference Solutions
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Paul Weber
Fmr. CRO, Advisor & Board Member
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Callan Schebella
Fmr. Founder/CEO at Inference Solutions
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Javed Maqsood
VP of Customer Success at Algonomy
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Corie McKendry
Director of Client Success at Double Line Inc.
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Nicole Berryman
VP of Sales at InCheck
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Milind Kopikare
Fmr. Head of Product Experience at Qualtrics
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Wes Hayden
Board Member at StarStar Mobile
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Eric Pannese
CTO & CPO at Classy
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PeakSpan’s “Do it For Me Automation” Thesis
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PeakSpan’s Thesis for EvaluAgent
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PeakSpan’s Top 10 Themes in Customer Experience Management
July 13, 2022
PeakSpan's Thesis for Tidio
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PeakSpan’s Thesis for FinPay
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The Data Intelligence Age: PeakSpan’s Integral System of Record Thesis
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Drew Schmid
Andrew Bartusiak
Justin Kelly
Phil Dur
Jul 26, 2023
PeakSpan’s “Do it For Me Automation” Thesis
Jun 26, 2023
PeakSpan’s Thesis for EvaluAgent
Apr 11, 2023
PeakSpan’s Top 10 Themes in Customer Experience Management
Mar 29, 2023
PeakSpan's Thesis for Tidio
Mar 29, 2023
PeakSpan’s Thesis for FinPay
Mar 29, 2023
The Data Intelligence Age: PeakSpan’s Integral System of Record Thesis
Nov 9, 2022
Less is More: PeakSpan's Less-for-Less Thesis