EvaluAgent
EvaluAgent is an AI-powered quality assurance and performance improvement platform for contact centers. It helps organizations assess customer interactions, train virtual and human agents, and improve performance across customer-facing teams. By bringing structure and visibility to quality management, EvaluAgent supports more consistent customer experiences across every channel, every platform, and every agent.
Entrepreneur(s)
Jaime Scott
Michelle Dinsmore
Alex Richards
Sector(s)
Customer Experience Management
Investment Team
Investment
Location
Middlesbrough, UK (Remote)
Status
Active
Partnership
The PeakSpan team is always super helpful and engaged in strategic conversations. The way they challenge and support my thinking makes it feel like a true partnership, which is quite unique in this investment / business environment.
- Jaime Scott, Founder & CEO at EvaluAgent
IMPACT & VALUE CREATION
Battle-testing plans and budgets
Leveraging PEC to bolster the board
Investment Team
Investment Team
INSIGHTS & PRESS
PeakSpan’s Thesis for EvaluAgent
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evaluagent introduces predictive Voice of the Customer metrics to help contact centers enhance CX