Shiji and Oaky Join Forces to Automate and Personalize Hotel Upselling through Two-Way Integration

Originally published here in Hotel Technology News

Shiji, the global hospitality technology innovator, and Oaky, an award-winning hotel upselling software solution, have announced their partnership and two-way integration between their robust solutions.

By bringing the integration with Oaky to life, Shiji expands its ecosystem of state-of-the-art hotel tech solutions, adding Oaky as the inaugural upsell software within its ecosystem. Now, Shiji Enterprise Platform (PMS) customers are one step away from unleashing upsell revenue potential through the automated, personalized and scalable upselling that Oaky provides.

Shiji Enterprise Platform sets itself apart with its API-first approach, catering to the evolving needs of contemporary hoteliers. Tailored for enterprises and large hotel chains, it places a strong emphasis on scalability, the guest experience and the ability to integrate seamlessly with other cutting-edge hotel technologies.

Driven by a mutual passion for advancing the hospitality industry, this partnership is also a testament to Oaky’s commitment to bringing innovation and personalization to more hotels worldwide. It underscores the company’s focus on modern groups and hotel chains seeking tools to unlock incremental revenue streams while enhancing the guest experience. With its comprehensive tool suite that includes Pre-stay, Front Desk and In-stay Upsell modules, and multi-property capabilities, Oaky sets up hoteliers on the path to upselling success by equipping hotel teams with the easy-to-use tools to maximize upsell opportunities and incremental revenue throughout the entire customer journey.

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

“Collaborating with Oaky in this strategic partnership marks a key milestone for Shiji as we continue to evolve our API-first approach in the hospitality sector. By integrating Oaky’s upselling software into our ecosystem, we empower our customers to effortlessly tap into automated and personalized upselling, improving the guest experience while simultaneously optimising revenue potential,” says Brian Garvan, Director of Global Partnerships and Product Integration at Shiji.

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the entire guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 7 years in a row and is trusted by hotels, groups and chains across the globe, including Hard Rock Hotels, Radisson Hotel Group and Minor Hotels.

“We’re excited about our partnership with Shiji and the integration we’re introducing to the market. We’re looking forward to empowering more hotels that use Shiji as their PMS to unlock the power of smart upselling. Especially in the light of ongoing inflation, now more than ever, hotels should concentrate on diversifying their revenue streams, and automated personalized upselling is a proven way to reach this goal,” says Clément Dénarié, Chief Revenue Officer at Oaky.

The integration has just been rolled out and is already available to the Shiji Enterprise Platform and Oaky customers globally.