Dispatch Welcomes New Product Leader to the Organization

Originally published here at Newswire

BLOOMINGTON, Minn., October 22, 2024 (Newswire.com) - Dispatch, a leader in last-mile delivery technology, proudly announces Joyce Schofield's appointment as the new Vice President of Product. With over 15 years of experience leading product teams at startups and larger enterprises, she is poised to lead Dispatch into its next phase of delivery technology innovation and growth.

"I’m thrilled to join Dispatch at such a pivotal moment," said Schofield. "I’ve always had a passion for building core technology, and this opportunity allows me to do just that—redefine last-mile delivery through an entrepreneurial mindset."

In her new role, Schofield has set ambitious goals for Dispatch. In the short term, her focus is on strengthening the company’s market position and unifying its on-demand delivery and delivery management capabilities. Long term, she envisions Dispatch becoming the industry standard for last-mile delivery.

“Our aim is to create a platform that sells itself through its features and capabilities. I want to see Dispatch shift from a sales-led to a product-led company,” Schofield explained. "We have an opportunity to capture a wide customer base, from small businesses to large enterprises, by offering a customizable platform tailored to their unique business needs."

With the growing complexities of the last-mile delivery market, Schofield believes that the right use of artificial intelligence, machine learning, and data-driven insights is crucial. She notes that many of the challenges businesses face—like high logistics costs and missed service-level agreements—can be addressed through optimization and transparency.

"Data needs to be at the center of everything we do," she added. "Whether it's route optimization or automation, AI and machine learning are key drivers for the future of last-mile delivery."

Dispatch is confident that under Schofield’s leadership, the company will continue to innovate and set new standards in last-mile delivery.