Master Class
Strengthen Executive Relationships with EBRs & Sponsor Programs
In this session, JP will spend an hour exploring how to optimize Executive Business Reviews (EBRs) to drive long-term customer success. By focusing on building and maintaining strong relationships with customer executives, this session will equip you with the tools and strategies to enhance business outcomes through effective EBRs. A few topics he'll cover in this session include:
- An Overview of Prescriptive Customer Meetings to Drive Success
- The Risks of Poor Executive Relationships
- How to Ensure Customer Executives Join Your Executive Business Reviews
- A Proven Template for Executive Business Reviews (to use right away)
- Executive Sponsor Programs to Take Your Business to the Next Level
As a reminder, JP boasts over 20 years of expertise in Customer Success Management, Professional Services, and Support. His background includes:
- Splunk, Director of CS Best Practices & Operations: Led strategy/deployment of industry-leading processes and systems for 185 CSMs covering $4B in ARR
- VMware, Head of Strategic Customer Success: Led and developed processes for the team responsible for strategic account satisfaction, renewals, and expansion totaling $100M ARR
- DocuSign, Director of Project Management: Led team deploying solutions for top customers and standardizing the Project Management practice during DocuSign’s historic growth phase
Master Class
Software Durability in an ‘AI World’
Master Class
Product & Engineering
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Master Class
The Inflection Point - "Viable to Valuable"
Master Class
Leadership & Culture
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Master Class
The Four Fundamental Failures of Leadership Teams and How to Avoid Them
Master Class
Leadership & Culture
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Master Class
Scaling Up -- Playing the Platform Power Game
Master Class
Product & Engineering
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Master Class
‘Operationalizing AI’ Series – Pricing & Revenue Acceleration in the Age of AI
Master Class
Monetization
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Master Class
Scaling a Performance Culture
Master Class
Leadership & Culture
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Master Class
Crossing the Chasm: The Documentum Case Study on G2M and Leadership
Master Class
Marketing
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Master Class
Practical AI in Action for Executives
Master Class
AI
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Master Class
Pitch-Ready: How Great CEOs Tell the Story & Communicate Effectively
Master Class
Leadership & Culture
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Master Class
Design as a Growth Engine: Lessons for Founders and Leaders
Master Class
Product & Engineering
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Master Class
Winning the Next Channel: How to Build Visibility & Demand in LLMs
Master Class
Marketing
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Master Class
Blueprint for Creating "Real Customer Success"
Master Class
Customer Success
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Master Class
Best Practices for Prospect Conversion & Engagement
Master Class
Sales
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Master Class
B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler
Master Class
Finance
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Master Class
Achieving Next Level Growth by Optimizing Value and Price
Master Class
Monetization
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Master Class
Amplify Go-to-Market via Account-Based Marketing "(ABM)"
Master Class
Marketing
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Master Class
Best Practices for Recruiting Exceptional Go-To-Market Executives
Master Class
Leadership & Culture
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Master Class
Building a High-Performance GTM Organization
Master Class
Sales
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Master Class
Building a Revenue Machine Through RevOps
Master Class
Sales
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Master Class
Building a Best-in-Class, Data-Driven Customer Experience & Success Strategy
Master Class
Customer Success
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