Scaling Customer Success Impact through Education and Enablement
In this session, Loc will dive deep into how you can dramatically improve customer experience, impact, and outcomes through the application of best-in-class Customer Education & Enablement programs. A few discrete topics that Loc will cover include:
- Educating customers and end-users to create impactful and scalable Customer Success programs
- Creating a high-performing Customer Education and Enablement program by leveraging a modern learning paradigm
- Leveraging a non-linear Education and Enablement strategy that aligns with how your champions, customers, and end-users consume information
- Scaling Customer Success efficiently by leveraging Customer Education to drive alignment
- Creating a continuous Education and Enablement strategy to ensure customer success occurs regularly
By way of background, Loc has spent several decades as a high-performance Customer Education, Enablement & Success leader at various software scale-ups, including Bluescape, Totango, WhiteHat/Synopsys, and countless others where he has served as an advisor or consultant. He has spent the entirety of his career walking incredibly different paths and creating new experiences that have defied convention for the most part. As a matter of fact, over the past two-plus decades, he's trained and educated everyone from elementary school students to NATO aircrew members, to technologists around the world. In doing so, he's developed the kind of range it takes to provide invaluable human experiences to just about everyone he meets. And it's this holistic feel for humanity that underpins his modern leadership approach, especially as it pertains to Customer Education and Enablement. Ultimately, Loc believes that in order to make tomorrow a better version of today, we have to incrementally learn more about ourselves by experiencing more of life. We have to put ourselves out there in less-than-ideal circumstances. We have to risk a little something more, and perhaps even fail every now and then. Because, as it turns out, walking a winding road that's less traveled and more difficult to navigate may actually get us further than we'd ever thought possible.
Software Durability in an ‘AI World’
The Inflection Point - "Viable to Valuable"
The Four Fundamental Failures of Leadership Teams and How to Avoid Them
Scaling Up -- Playing the Platform Power Game
‘Operationalizing AI’ Series – Pricing & Revenue Acceleration in the Age of AI
Scaling a Performance Culture
Crossing the Chasm: The Documentum Case Study on G2M and Leadership
Practical AI in Action for Executives
Pitch-Ready: How Great CEOs Tell the Story & Communicate Effectively
Design as a Growth Engine: Lessons for Founders and Leaders
Winning the Next Channel: How to Build Visibility & Demand in LLMs
Blueprint for Creating "Real Customer Success"
Best Practices for Prospect Conversion & Engagement
B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler
Achieving Next Level Growth by Optimizing Value and Price
Amplify Go-to-Market via Account-Based Marketing "(ABM)"
Best Practices for Recruiting Exceptional Go-To-Market Executives
Building a High-Performance GTM Organization
Building a Revenue Machine Through RevOps
Building a Best-in-Class, Data-Driven Customer Experience & Success Strategy
