Master Class
Prescriptive Customer Meetings that Drive Success
This session will provide a structure for moving from inconsistent, disjointed, and passive meetings to ones that prescriptively drive success, including:
- Optimal Customer Journey: structure the customer journey for success and organizational alignment
- Customer Success Reviews: tactically driving progress on objectives
- Executive Business Reviews: creating strong alignment with customer Executives and establishing go-forward goals
- Data Continuity: a strategic approach to capturing key customer data throughout the journey and holistic reporting
JP has over 20 years of experience in Customer Success Management, Professional Services and Support. He brings a uniquely practical perspective shaped by leading Best Practices / Operations to scale and ensure operational excellence as well as managing Customer Success teams:
- Splunk Director CS Best Practices & Operations: led strategy/deployment of industry-leading processes and systems for 185 CSMs covering $4B in ARR
- VMWare Head of Strategic Customer Success: led and developed processes for the team responsible for strategic account satisfaction, renewals, and expansion totaling $100M ARR
- DocuSign Director Project Management: led team deploying solutions for top customers and standardizing the Project Management practice during DocuSign’s historic growth phase
Master Class
Software Durability in an ‘AI World’
Master Class
Product & Engineering
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Master Class
The Inflection Point - "Viable to Valuable"
Master Class
Leadership & Culture
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Master Class
The Four Fundamental Failures of Leadership Teams and How to Avoid Them
Master Class
Leadership & Culture
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Master Class
Scaling Up -- Playing the Platform Power Game
Master Class
Product & Engineering
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Master Class
‘Operationalizing AI’ Series – Pricing & Revenue Acceleration in the Age of AI
Master Class
Monetization
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Master Class
Scaling a Performance Culture
Master Class
Leadership & Culture
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Master Class
Crossing the Chasm: The Documentum Case Study on G2M and Leadership
Master Class
Marketing
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Master Class
Practical AI in Action for Executives
Master Class
AI
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Master Class
Pitch-Ready: How Great CEOs Tell the Story & Communicate Effectively
Master Class
Leadership & Culture
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Master Class
Design as a Growth Engine: Lessons for Founders and Leaders
Master Class
Product & Engineering
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Master Class
Winning the Next Channel: How to Build Visibility & Demand in LLMs
Master Class
Marketing
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Master Class
Blueprint for Creating "Real Customer Success"
Master Class
Customer Success
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Master Class
Best Practices for Prospect Conversion & Engagement
Master Class
Sales
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Master Class
B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler
Master Class
Finance
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Master Class
Achieving Next Level Growth by Optimizing Value and Price
Master Class
Monetization
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Master Class
Amplify Go-to-Market via Account-Based Marketing "(ABM)"
Master Class
Marketing
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Master Class
Best Practices for Recruiting Exceptional Go-To-Market Executives
Master Class
Leadership & Culture
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Master Class
Building a High-Performance GTM Organization
Master Class
Sales
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Master Class
Building a Revenue Machine Through RevOps
Master Class
Sales
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Master Class
Building a Best-in-Class, Data-Driven Customer Experience & Success Strategy
Master Class
Customer Success
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