Customer Success Panel
During the session, the presenters will draw on key principals they have used throughout their careers which create the best customer experiences and in turn, maximize business outcomes. A sneak preview of what you can expect in this session includes:
• Scaling your Customer Success Team
• How to capture and digest customer feedback, and use it to appropriately improve the customer experience
• Key KPIs you should be using to track your customer success teams performance and why they are important
• Orchestration between CS and other functional teams (sales, support, etc.)
• Why the customer success function will be a mission-critical part of driving revenue in 2023
The PeakSpan Team is thrilled to host three prominent leaders in the Customer Success arena to lead our next Master Class Series: During the session, Jasmine Lombardi, Chief Customer Officer at Locus Robotics, Luke Ferrel, Global Head of Customer Success at Deel and Kristi Faltorusso, former VP of Customer Success at BetterCloud and current Chief Customer Officer at Client Success will engage in a panel discussion around current challenges and opportunities in front of CS teams, lessons learned throughout their careers and best practices.
Software Durability in an ‘AI World’
The Inflection Point - "Viable to Valuable"
The Four Fundamental Failures of Leadership Teams and How to Avoid Them
Scaling Up -- Playing the Platform Power Game
‘Operationalizing AI’ Series – Pricing & Revenue Acceleration in the Age of AI
Scaling a Performance Culture
Crossing the Chasm: The Documentum Case Study on G2M and Leadership
Practical AI in Action for Executives
Pitch-Ready: How Great CEOs Tell the Story & Communicate Effectively
Design as a Growth Engine: Lessons for Founders and Leaders
Winning the Next Channel: How to Build Visibility & Demand in LLMs
Blueprint for Creating "Real Customer Success"
Best Practices for Prospect Conversion & Engagement
B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler
Achieving Next Level Growth by Optimizing Value and Price
Amplify Go-to-Market via Account-Based Marketing "(ABM)"
Best Practices for Recruiting Exceptional Go-To-Market Executives
Building a High-Performance GTM Organization
Building a Revenue Machine Through RevOps
Building a Best-in-Class, Data-Driven Customer Experience & Success Strategy
