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Less for Less

At PeakSpan, we have several software themes which have bounced around the proverbial whiteboard for years. These are distinct from our BluePrint themes (traditional software categories / vertical end markets like “Sales Tech”), and instead are themes that we believe are relevant across all verticals. In enterprise software, we have a theme which we call…


VCs Upbeat Over San Diego

From the blog post of San Diego Business Journal: Both local and non-local venture capitalists remain bullish on San Diego’s startup venture scene, after fast-growing companies raised a record $6.1 billion in venture capital in 2020.  This was the sixth year in a row that the region has seen an increase in venture capital, with…


PeakSpan Capital Announces Four Promotions, Including Firm’s First Two Principals

From the blog post of PRNewswire: SAN MATEO, Calif. and NEW YORK, Aug. 4, 2020 /PRNewswire/ — PeakSpan is proud to celebrate the promotion of four of our team members. Jack Freeman and Sanket Merchant have been promoted to Principal, Shayna Lyandvert to Associate and Andrew Bartusiak to Senior Analyst. Sanket and Jack both joined PeakSpan in 2016 as Associates and Shayna and Andrew joined PeakSpan in 2019…


Ecwid Raises $42M From Morgan Stanley and PeakSpan

Ecwid, the startup that sells e-commerce tools directly and via third parties like Square and Wix, letting businesses build e-commerce experiences on their own websites and apps, as well as via Facebook, Instagram, Amazon, Google, and more, has raised $42 million from Morgan Stanley and PeakSpan Capital.


Fintech Startup Qwil Raises $24.4 Million in Equity and $200 Million in Debt

Qwil, a startup that provides financing to freelancers and small businesses, has raised $24.4 million in equity and $200 million in debt funding from investors including Jefferies Financial Group Inc, the company said on Wednesday.


Patient Engagement Leader Luma Health Raises $16 Million to Accelerate Delivery of Modern Patient Access Technology

Luma Health, the only total patient engagement platform, today announced $16 million in Series B equity funding, bringing total equity funding to $25.7 million.


Stylitics Secures $15 Million in Series B Funding for AI-Driven Outfitting and Styling Platform for Retailers

Stylitics, the leading AI-powered visual merchandising and outfit recommendation platform, today announced it closed a $15 million Series B round of funding, bringing its total funding to $21 million.


JRNI Closes $6 Million Series C Extension, Bringing Total Series C Funding to $19.4 Million

BOSTON–(BUSINESS WIRE)–JRNI, formerly BookingBug, the leading customer engagement platform for omnichannel conversion, today announced that it has closed a $6 million extension to its Series C financing led by PeakSpan Capital with participation from Downing Ventures and Somerston Group. The round brings JRNI’s total funding to $23.2 million, and builds on JRNI’s $13.4 million Series C…


XOi Technologies Announces $11M Series C Financing

XOi Technologies, the Nashville-based leader in field service communication solutions, announced today the completion of its Series C financing round. The $11 million round was led by PeakSpan Capital with participation by Grotech Ventures, as well as Series B investors, Vocap Investment Partners and Nashville Capital Network.


Fuel50 Raises $14 Million Series B to Transform the Future of Work

Fuel50, creator of the world’s fastest-growing career experience and talent mobility platform, today announced it raised $14 million in Series B funding, led by PeakSpan Capital.


Less for Less

At PeakSpan, we have several software themes which have bounced around the proverbial whiteboard for years. These are distinct from our BluePrint themes (traditional software categories / vertical end markets like “Sales Tech”), and instead are themes that we believe are relevant across all verticals. In enterprise software, we have a theme which we call…


VCs Upbeat Over San Diego

From the blog post of San Diego Business Journal: Both local and non-local venture capitalists remain bullish on San Diego’s startup venture scene, after fast-growing companies raised a record $6.1 billion in venture capital in 2020.  This was the sixth year in a row that the region has seen an increase in venture capital, with…


PeakSpan Capital Announces Four Promotions, Including Firm’s First Two Principals

From the blog post of PRNewswire: SAN MATEO, Calif. and NEW YORK, Aug. 4, 2020 /PRNewswire/ — PeakSpan is proud to celebrate the promotion of four of our team members. Jack Freeman and Sanket Merchant have been promoted to Principal, Shayna Lyandvert to Associate and Andrew Bartusiak to Senior Analyst. Sanket and Jack both joined PeakSpan in 2016 as Associates and Shayna and Andrew joined PeakSpan in 2019…


Ecwid Raises $42M From Morgan Stanley and PeakSpan

Ecwid, the startup that sells e-commerce tools directly and via third parties like Square and Wix, letting businesses build e-commerce experiences on their own websites and apps, as well as via Facebook, Instagram, Amazon, Google, and more, has raised $42 million from Morgan Stanley and PeakSpan Capital.


Fintech Startup Qwil Raises $24.4 Million in Equity and $200 Million in Debt

Qwil, a startup that provides financing to freelancers and small businesses, has raised $24.4 million in equity and $200 million in debt funding from investors including Jefferies Financial Group Inc, the company said on Wednesday.


Patient Engagement Leader Luma Health Raises $16 Million to Accelerate Delivery of Modern Patient Access Technology

Luma Health, the only total patient engagement platform, today announced $16 million in Series B equity funding, bringing total equity funding to $25.7 million.


Stylitics Secures $15 Million in Series B Funding for AI-Driven Outfitting and Styling Platform for Retailers

Stylitics, the leading AI-powered visual merchandising and outfit recommendation platform, today announced it closed a $15 million Series B round of funding, bringing its total funding to $21 million.


JRNI Closes $6 Million Series C Extension, Bringing Total Series C Funding to $19.4 Million

BOSTON–(BUSINESS WIRE)–JRNI, formerly BookingBug, the leading customer engagement platform for omnichannel conversion, today announced that it has closed a $6 million extension to its Series C financing led by PeakSpan Capital with participation from Downing Ventures and Somerston Group. The round brings JRNI’s total funding to $23.2 million, and builds on JRNI’s $13.4 million Series C…


XOi Technologies Announces $11M Series C Financing

XOi Technologies, the Nashville-based leader in field service communication solutions, announced today the completion of its Series C financing round. The $11 million round was led by PeakSpan Capital with participation by Grotech Ventures, as well as Series B investors, Vocap Investment Partners and Nashville Capital Network.


Fuel50 Raises $14 Million Series B to Transform the Future of Work

Fuel50, creator of the world’s fastest-growing career experience and talent mobility platform, today announced it raised $14 million in Series B funding, led by PeakSpan Capital.


Vyond Raises $50 Million To Solidify Position As Leader In Enterprise Video Creation

From the blog post of PRNewswire: SAN MATEO, Calif., April 16, 2021 /PRNewswire/ — Vyond, the leader in animated video content creation for the enterprise, has raised $50M in growth capital to take advantage of the immense demand for its platform and further extend its leadership position in the market. The rise and proliferation of video as a dominant communication…


XOi Announces Data-Driven Collaboration With Carrier

HVAC industry pioneer and AI-based field services solutions provider empower contractors to deliver more efficient, convenient customer experience From the blog post of XOi Technologies: XOi Technologies, providers of a cloud-based mobile application that empowers field service technicians to provide industry-leading service and transparency, announces a collaboration with Carrier, a world leader in heating, air conditioning,…


Stylitics Partners With Cordial To Integrate Personalized Outfit Recommendations In Triggered Email Campaigns

From the blog post of MARTECHSERIES: Stylitics , the leading AI-powered visual merchandising and outfit recommendation platform, and Cordial, the intelligent cross-channel marketing platform, announced a partnership that allows retail and brand marketers to increase the engagement rate and performance of triggered email campaigns with the use of editorial-quality merchandise bundles and style recommendations. The partnership integrates Stylitics’…


Automated CX Platform Cyara Honored As Silver Stevie® Award

Leading CX Assurance Provider recognized for Customer Service Department of the Year for its COVID Response From the blog post of MARTECHCUBE: Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th…


Cordial Enhances Its Cross-Channel Platform With A Reimagined Mobile App Solution

From the blog post of Cordial: Cordial has launched the next generation of its mobile app messaging technology, fully integrated into its cross-channel data and messaging platform. With Cordial’s new native iOS and Android software development kits (SDKs), agile marketers and developers can now send a better message in mobile, too. “Marketers have been asking for…


James Isilay On Raising Millions To Accelerate Your Sales With Artificial Intelligence

From the DealMakers podcast of Alejandro Cremades: James Isilay is the cofounder and CEO of Cognism which is a B2B sales acceleration software company that provides a marketing and sales acceleration solution. The company has raised over $20 million from top tier investors such as Investiere, London Co-Investment Fund, Newable Private Investing, AXA Venture Partners, Fintech…


Cyara Call Explorer Bridges The Gap Between Manual and Automated Customer Experience Testing For Voice Calls

Leading Automated CX Assurance Provider’s New Platform Feature Enables Time-savings, Increased Productivity and Scalability to Provide a Better Customer Experience From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) APRIL 13, 2021 Cyara, provider of the award-winning Automated CX Assurance Platform, today announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with…


Cyara Partners With Twilio To Accelerate Contact Center Cloud Migrations With Automated Quality Assurance For Twilio Flex

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality. From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications…


Inference Solutions Wins AI Breakthrough Award For Best Conversational Interface

Prestigious Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies From the blog post of PRNewswire: SAN FRANCISCO, Aug. 26, 2020 /PRNewswire/ — Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced that its Studio platform has won the “Best Conversational Interface” award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies…


2021 Best Tech Startups in San Diego

From the blog post of The Tech Tribune: The Tech Tribune staff has compiled the very best tech startups in San Diego, California. In doing our research, we considered several factors including but not limited to: Revenue potential Leadership team Brand/product traction Competitive landscape Additionally, all companies must be independent (unacquired), privately owned, at most 10…


Vyond Raises $50 Million To Solidify Position As Leader In Enterprise Video Creation

From the blog post of PRNewswire: SAN MATEO, Calif., April 16, 2021 /PRNewswire/ — Vyond, the leader in animated video content creation for the enterprise, has raised $50M in growth capital to take advantage of the immense demand for its platform and further extend its leadership position in the market. The rise and proliferation of video as a dominant communication…

XOi Announces Data-Driven Collaboration With Carrier

HVAC industry pioneer and AI-based field services solutions provider empower contractors to deliver more efficient, convenient customer experience From the blog post of XOi Technologies: XOi Technologies, providers of a cloud-based mobile application that empowers field service technicians to provide industry-leading service and transparency, announces a collaboration with Carrier, a world leader in heating, air conditioning,…

Stylitics Partners With Cordial To Integrate Personalized Outfit Recommendations In Triggered Email Campaigns

From the blog post of MARTECHSERIES: Stylitics , the leading AI-powered visual merchandising and outfit recommendation platform, and Cordial, the intelligent cross-channel marketing platform, announced a partnership that allows retail and brand marketers to increase the engagement rate and performance of triggered email campaigns with the use of editorial-quality merchandise bundles and style recommendations. The partnership integrates Stylitics’…

Automated CX Platform Cyara Honored As Silver Stevie® Award

Leading CX Assurance Provider recognized for Customer Service Department of the Year for its COVID Response From the blog post of MARTECHCUBE: Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th…

Cordial Enhances Its Cross-Channel Platform With A Reimagined Mobile App Solution

From the blog post of Cordial: Cordial has launched the next generation of its mobile app messaging technology, fully integrated into its cross-channel data and messaging platform. With Cordial’s new native iOS and Android software development kits (SDKs), agile marketers and developers can now send a better message in mobile, too. “Marketers have been asking for…

James Isilay On Raising Millions To Accelerate Your Sales With Artificial Intelligence

From the DealMakers podcast of Alejandro Cremades: James Isilay is the cofounder and CEO of Cognism which is a B2B sales acceleration software company that provides a marketing and sales acceleration solution. The company has raised over $20 million from top tier investors such as Investiere, London Co-Investment Fund, Newable Private Investing, AXA Venture Partners, Fintech…

Cyara Call Explorer Bridges The Gap Between Manual and Automated Customer Experience Testing For Voice Calls

Leading Automated CX Assurance Provider’s New Platform Feature Enables Time-savings, Increased Productivity and Scalability to Provide a Better Customer Experience From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) APRIL 13, 2021 Cyara, provider of the award-winning Automated CX Assurance Platform, today announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with…

Cyara Partners With Twilio To Accelerate Contact Center Cloud Migrations With Automated Quality Assurance For Twilio Flex

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality. From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications…

Inference Solutions Wins AI Breakthrough Award For Best Conversational Interface

Prestigious Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies From the blog post of PRNewswire: SAN FRANCISCO, Aug. 26, 2020 /PRNewswire/ — Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced that its Studio platform has won the “Best Conversational Interface” award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies…

2021 Best Tech Startups in San Diego

From the blog post of The Tech Tribune: The Tech Tribune staff has compiled the very best tech startups in San Diego, California. In doing our research, we considered several factors including but not limited to: Revenue potential Leadership team Brand/product traction Competitive landscape Additionally, all companies must be independent (unacquired), privately owned, at most 10…

Investor perspective: Direct Procurement Technology Has An Identity Crisis

Spend Matters welcomes this guest post from Jack Freeman, Principal at PeakSpan Capital who is a growth-stage software investor. From the blog post of Spend Matters: We take a highly thematic approach to investing at PeakSpan. As a group, we’ve looked at business software exclusively for the past 20+ years. Within business software, each investment professional at…


‘Best-kept Secret’: PeakSpan and Two Sigma Ventures About Attracting More US-funding to Amsterdam

From the blog post of Silicon Canals: Amsterdam is the best place in the world for founders. At least, that is what anyone from Amsterdam will gladly tell you. In reality, the city might not be the epicenter of global tech. According to research by Dealroom, Amsterdam attracts a smaller percentage of funding from outside Europe…


Co-founder and Partner of PeakSpan Capital, Matt Melymuka on Patterns of Success Growth and Failures

From the blog post fo Matter Made: Episode Outline: 2:11: PeakSpan’s product market fit the definition 3:50 Patterns of successful growth and failures, on Matt’s perspective 7:50 Preferred industries based on how things play out 13:50 Talks about the whitespaces in tech or sales that are yet to see a company enter 16:33 Influences that…


Sales is Ch-Ch-Ch-Ch-Changing — Commissioning Should, Too

From the blog post of Revenue Collective: David Bowie’s hit “Changes” was released in 1971… almost fifty years ago today. A lot has changed over the last five decades across every element of daily life; pop culture, political norms, societal standards, economic environments. Technology and the exponential pace of innovation has influenced the way we live and operate in…


Jack Freeman, Principal of PeakSpan Capital

From the podcast of Future Chain: Jack Freeman, Principal at PeakSpan Capital, appeared on the FutureChain Podcast to discuss our [PeakSpan] Supply Chain and Procurement growth-stage investment strategy.” Episode notes: 6:37: The Peakspan Mission 9:54: PeakSpan supply chain technology platforms 13:46: Efficiency targets for investments 17:29: Distinction in investments at 3-5M vs. 25M+ 18:27: Value…


Zig Don’t Zag: The Power of Focus and Specialization with Matt Melymuka

From the Sales Hacker Podcast: Show Agenda and Timestamps The high cost of a growth-at-all-costs mindset [7:06] How misalignment can force you to do what you don’t want to do [10:00] What’s wrong with over-fueling the machine [14:16] Why you should de-risk your concentration of wealth [17:04] The supply-demand equation that’s shaping sales tech [19:32]…


‎The AI for Sales Podcast: An Investors View of the AI for Sales Space on Apple Podcasts

From The AI for Sales Podcast: Chad Burmeister, the AI for Sales Expert on the Sales Experts Channel, will talk with Matt Melymuka, Co-Founder and Partner of PeakSpan Capital, talks about his view of artificial intelligence in sales after talking with literally 500+ technology companies over the past few years. In this podcast, Chad talks…


Ten Predictions for Supply-Chain and Procurement Software in 2021

From the blog of Supply Chain Brain: Following are PeakSpan Capital LLC’s research and observations on the supply-chain and procurement software space, with 10 predictions for 2021. 1. Knowing, managing and communicating with suppliers has never been more important. The COVID-19 global pandemic was a wakeup call for many supply chains from a variety of perspectives….


What Billy Beane can teach us about e-commerce logistics

From the blog of Retail Customer Experience: Jack Freeman, principal, Peakspan, uses the analogy of a book, “Moneyball: The Art of Winning an Unfair Game,” to share insight on how retailers can win the e-commerce game. If you’ve ever seen the movie or read the book “Moneyball” it’s not a bad analogy for e-commerce logistics….


Investor Perspective: The Rise of Category Spend Solutions in Enterprise Procurement

From the blog of Spend Matters: Spend Matters welcomes this guest post from Jack Freeman, Principal at PeakSpan Capital who is a growth-stage software investor. In a previous post titled “Investor perspective: The Rise of Verticalized Supply Chain in Large Enterprise SaaS,” we discussed the merits of focusing on a single end-customer vertical. While there were light…


Investor perspective: Direct Procurement Technology Has An Identity Crisis

Spend Matters welcomes this guest post from Jack Freeman, Principal at PeakSpan Capital who is a growth-stage software investor. From the blog post of Spend Matters: We take a highly thematic approach to investing at PeakSpan. As a group, we’ve looked at business software exclusively for the past 20+ years. Within business software, each investment professional at…


‘Best-kept Secret’: PeakSpan and Two Sigma Ventures About Attracting More US-funding to Amsterdam

From the blog post of Silicon Canals: Amsterdam is the best place in the world for founders. At least, that is what anyone from Amsterdam will gladly tell you. In reality, the city might not be the epicenter of global tech. According to research by Dealroom, Amsterdam attracts a smaller percentage of funding from outside Europe…


Co-founder and Partner of PeakSpan Capital, Matt Melymuka on Patterns of Success Growth and Failures

From the blog post fo Matter Made: Episode Outline: 2:11: PeakSpan’s product market fit the definition 3:50 Patterns of successful growth and failures, on Matt’s perspective 7:50 Preferred industries based on how things play out 13:50 Talks about the whitespaces in tech or sales that are yet to see a company enter 16:33 Influences that…


Sales is Ch-Ch-Ch-Ch-Changing — Commissioning Should, Too

From the blog post of Revenue Collective: David Bowie’s hit “Changes” was released in 1971… almost fifty years ago today. A lot has changed over the last five decades across every element of daily life; pop culture, political norms, societal standards, economic environments. Technology and the exponential pace of innovation has influenced the way we live and operate in…


Jack Freeman, Principal of PeakSpan Capital

From the podcast of Future Chain: Jack Freeman, Principal at PeakSpan Capital, appeared on the FutureChain Podcast to discuss our [PeakSpan] Supply Chain and Procurement growth-stage investment strategy.” Episode notes: 6:37: The Peakspan Mission 9:54: PeakSpan supply chain technology platforms 13:46: Efficiency targets for investments 17:29: Distinction in investments at 3-5M vs. 25M+ 18:27: Value…


Zig Don’t Zag: The Power of Focus and Specialization with Matt Melymuka

From the Sales Hacker Podcast: Show Agenda and Timestamps The high cost of a growth-at-all-costs mindset [7:06] How misalignment can force you to do what you don’t want to do [10:00] What’s wrong with over-fueling the machine [14:16] Why you should de-risk your concentration of wealth [17:04] The supply-demand equation that’s shaping sales tech [19:32]…


‎The AI for Sales Podcast: An Investors View of the AI for Sales Space on Apple Podcasts

From The AI for Sales Podcast: Chad Burmeister, the AI for Sales Expert on the Sales Experts Channel, will talk with Matt Melymuka, Co-Founder and Partner of PeakSpan Capital, talks about his view of artificial intelligence in sales after talking with literally 500+ technology companies over the past few years. In this podcast, Chad talks…


Ten Predictions for Supply-Chain and Procurement Software in 2021

From the blog of Supply Chain Brain: Following are PeakSpan Capital LLC’s research and observations on the supply-chain and procurement software space, with 10 predictions for 2021. 1. Knowing, managing and communicating with suppliers has never been more important. The COVID-19 global pandemic was a wakeup call for many supply chains from a variety of perspectives….


What Billy Beane can teach us about e-commerce logistics

From the blog of Retail Customer Experience: Jack Freeman, principal, Peakspan, uses the analogy of a book, “Moneyball: The Art of Winning an Unfair Game,” to share insight on how retailers can win the e-commerce game. If you’ve ever seen the movie or read the book “Moneyball” it’s not a bad analogy for e-commerce logistics….


Investor Perspective: The Rise of Category Spend Solutions in Enterprise Procurement

From the blog of Spend Matters: Spend Matters welcomes this guest post from Jack Freeman, Principal at PeakSpan Capital who is a growth-stage software investor. In a previous post titled “Investor perspective: The Rise of Verticalized Supply Chain in Large Enterprise SaaS,” we discussed the merits of focusing on a single end-customer vertical. While there were light…


Less for Less

At PeakSpan, we have several software themes which have bounced around the proverbial whiteboard for years. These are distinct from our BluePrint themes (traditional software categories / vertical end markets like “Sales Tech”), and instead are themes that we believe are relevant across all verticals. In enterprise software, we have a theme which we call…


VCs Upbeat Over San Diego

From the blog post of San Diego Business Journal: Both local and non-local venture capitalists remain bullish on San Diego’s startup venture scene, after fast-growing companies raised a record $6.1 billion in venture capital in 2020.  This was the sixth year in a row that the region has seen an increase in venture capital, with…


Investor perspective: Direct Procurement Technology Has An Identity Crisis

Spend Matters welcomes this guest post from Jack Freeman, Principal at PeakSpan Capital who is a growth-stage software investor. From the blog post of Spend Matters: We take a highly thematic approach to investing at PeakSpan. As a group, we’ve looked at business software exclusively for the past 20+ years. Within business software, each investment professional at…


Vyond Raises $50 Million To Solidify Position As Leader In Enterprise Video Creation

From the blog post of PRNewswire: SAN MATEO, Calif., April 16, 2021 /PRNewswire/ — Vyond, the leader in animated video content creation for the enterprise, has raised $50M in growth capital to take advantage of the immense demand for its platform and further extend its leadership position in the market. The rise and proliferation of video as a dominant communication…


XOi Announces Data-Driven Collaboration With Carrier

HVAC industry pioneer and AI-based field services solutions provider empower contractors to deliver more efficient, convenient customer experience From the blog post of XOi Technologies: XOi Technologies, providers of a cloud-based mobile application that empowers field service technicians to provide industry-leading service and transparency, announces a collaboration with Carrier, a world leader in heating, air conditioning,…


Stylitics Partners With Cordial To Integrate Personalized Outfit Recommendations In Triggered Email Campaigns

From the blog post of MARTECHSERIES: Stylitics , the leading AI-powered visual merchandising and outfit recommendation platform, and Cordial, the intelligent cross-channel marketing platform, announced a partnership that allows retail and brand marketers to increase the engagement rate and performance of triggered email campaigns with the use of editorial-quality merchandise bundles and style recommendations. The partnership integrates Stylitics’…


Automated CX Platform Cyara Honored As Silver Stevie® Award

Leading CX Assurance Provider recognized for Customer Service Department of the Year for its COVID Response From the blog post of MARTECHCUBE: Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th…


Cordial Enhances Its Cross-Channel Platform With A Reimagined Mobile App Solution

From the blog post of Cordial: Cordial has launched the next generation of its mobile app messaging technology, fully integrated into its cross-channel data and messaging platform. With Cordial’s new native iOS and Android software development kits (SDKs), agile marketers and developers can now send a better message in mobile, too. “Marketers have been asking for…


James Isilay On Raising Millions To Accelerate Your Sales With Artificial Intelligence

From the DealMakers podcast of Alejandro Cremades: James Isilay is the cofounder and CEO of Cognism which is a B2B sales acceleration software company that provides a marketing and sales acceleration solution. The company has raised over $20 million from top tier investors such as Investiere, London Co-Investment Fund, Newable Private Investing, AXA Venture Partners, Fintech…


Cyara Call Explorer Bridges The Gap Between Manual and Automated Customer Experience Testing For Voice Calls

Leading Automated CX Assurance Provider’s New Platform Feature Enables Time-savings, Increased Productivity and Scalability to Provide a Better Customer Experience From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) APRIL 13, 2021 Cyara, provider of the award-winning Automated CX Assurance Platform, today announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with…


DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

From InferenceSolutions: SAN FRANCISCO, CA – (June 4, 2020) – Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. “DMG provides one of the most comprehensive annual analyses of…


Introducing the 2020 Top 100 HR Tech Influencers

The HRE and HR Tech Conference team unveil the second edition of the Top 100 HR Tech Influencers. From HumanResourceExecutive: Now more than ever, leaders are needed. Whether it’s CHROs creating innovative benefits packages for struggling workers, product developers pioneering solutions to target the new challenges facing our workforces or industry analysts providing needed guidance and insights…


Five9 Launches Five9 Intelligent Virtual Assistant

From BusinessWire: SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center. Five9 Virtual Assistant delivers…


Here are Ottawa’s 2020 Forty Under 40 Recipients

From OttawaBusinessJournal: Annual awards take on special significance amid COVID-19 One of Ottawa’s leading artificial intelligence entrepreneurs, an IT executive revolutionizing retirement homes and the head of one of the city’s most celebrated cultural institutions are among this year’s recipients of the Forty Under 40 awards. A joint initiative of the Ottawa Board of Trade…


MindBridge awarded as Technology Pioneer by World Economic Forum

From the blog of MindBridge: The World Economic Forum announced its selection of over 100 of the most promising Technology Pioneers of 2020, who are shaping industries from agriculture to healthcare while also working on sustainability issues and much more. Many Technology Pioneers are also using their tech to support COVID-19 responses around the world….


Launch: Best Converting Design for Hotel Upselling So Far

From the Oaky blog: How have you been keeping busy during the COVID-19 lockdown? Here at Oaky, it’s been all hands on deck to further improve our product and increase our current average ROI of 13.8. Why? Because our goal is to make you the upselling rockstar you were meant to be, so you can…


Kenna Security Unveils New, Free Tool for Custom Benchmarking of Vulnerability Management Programs

From GlobeNewswire: SAN FRANCISCO, May 26, 2020 — Kenna Security, the enterprise leader in risk-based vulnerability management, today released the Prioritization to Prediction Benchmark Survey, a free new tool that enables companies to compare their vulnerability management programs to an industry average. “Organizations are facing an uphill battle when it comes to managing the thousands of vulnerabilities…


Video Chat Powered by Twilio – Free to Customers for 3 Months

From the PetDesk Blog: As each state adjusts to lifting stay at home orders, PetDesk allows veterinarians flexibility with the first-ever video-integrated client communication platform SAN DIEGO, May 18, 2020 – PetDesk is making its telemedicine technology, live Video Chat powered by Twilio, available to all customers free for three months thanks to Twilio’s Video Boost Program.  Launched in…


Introducing JRNI Analytics

From the JRNI blog: As you’ve probably heard from us in the past, we believe strongly in the importance of analytics. Why? Because getting insight about the one-to-one and one-to-many experiences you provide your customers can help you: Increase conversions Reveal hidden trends Improve customer experience Optimize your workforce Track progress against KPIs And now, thanks…


New Luma Health Report Reveals COVID-19 is Fast-Tracking Healthcare Innovation and Changing Care Delivery

From the LumaHealth blog: Luma Health released a new data report today: COVID-19 Ushers in Patient-First Care Model. The report looks at some of the effects COVID-19 has had on healthcare clinics and patient care. More specifically, it highlights ways COVID-19 is driving innovation and changing how patient care is delivered. Our team created the report to give our customers…