News & Insights

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

From InferenceSolutions: SAN FRANCISCO, CA – (June 4, 2020) – Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. “DMG provides one of the most comprehensive annual analyses of…

Five9 Launches Five9 Intelligent Virtual Assistant

From BusinessWire: SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center. Five9 Virtual Assistant delivers…

How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19

Presented by Inference Solutions: ALLAN SCHEBELLA From the fashion houses pivoting to PPE production, to the restaurants serving patrons curbside, businesses across every vertical are reinventing themselves for the post-pandemic world. Technology will fuel these transformations, with automation and artificial intelligence poised to play a major role throughout the crisis and recovery. As organizations look for…

Espresso Capital Extends US$8 Million Credit Facility to Inference Solutions

From EspressoCapital: SAN FRANCISCO, May 13, 2020 /PRNewswire/ – Espresso Capital announced today that it has provided Inference Solutions, a global provider of Intelligent Virtual Agents, with a US$8 million credit facility. The San Francisco-based company will use the capital to achieve key milestones prior to initiating another fundraise later this year. “We’re delighted to be using venture debt from…

Inference Solutions Wins Best in Biz Award for Most Innovative Product of the Year – SMB

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, today announced that the Inference Studio platform has won a Best in Biz Award for Most Innovative Product of the Year – SMB.

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

From InferenceSolutions: SAN FRANCISCO, CA – (June 4, 2020) – Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. “DMG provides one of the most comprehensive annual analyses of the IVA market, and we are pleased to be recognized as the global market share leader for the second consecutive year.” Callan Schebella, Inference Solutions CEO The report, published June 1 and now in its fourth edition, provides in-depth analysis on the IVA market and competitive landscape. It also explores the trends driving adoption, including Covid-19, which DMG expects will increase the need for omni-channel self-service solutions among government entities and enterprises. “The adoption of IVAs has sped up, but the need to improve productivity and maintain a consistently outstanding customer experience has been and will always be an important…

Five9 Launches Five9 Intelligent Virtual Assistant

From BusinessWire: SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center. Five9 Virtual Assistant delivers engaging conversational experiences for organizations which need both greater efficiency and a more personal, human element in their approach to customer care. “We are proud to partner with Five9 to deliver Inference-powered IVAs to Five9 customers,” said Callan Schebella, Chief Executive Officer at Inference Solutions. “The integration of our solution enables organizations to provide advanced self-service in more than one hundred languages and pass context from those interactions to live contact center agents so that a conversation can continue seamlessly if it needs to escalate.” In recent weeks, various organizations, from small businesses to Fortune 500 companies, have been experiencing…

How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19

Presented by Inference Solutions: ALLAN SCHEBELLA From the fashion houses pivoting to PPE production, to the restaurants serving patrons curbside, businesses across every vertical are reinventing themselves for the post-pandemic world. Technology will fuel these transformations, with automation and artificial intelligence poised to play a major role throughout the crisis and recovery. As organizations look for ways to operate and support their customers more efficiently, they are increasing their use of Intelligent Virtual Agents (anecdotally, peak use for our IVAs has gone up 46% since last quarter). Let’s look at how IVA adoption is playing out across five key industries. Banking In an early May consumer poll by JD Power, 60% of respondents said their financial situation has been somewhat or severely hurt by COVID-19. Not surprisingly, 28% of respondents said they had already contacted their bank or lender to defer or postpone payment on a current loan, mortgage, or credit card, and 20% said they need to or may…

Espresso Capital Extends US$8 Million Credit Facility to Inference Solutions

From EspressoCapital: SAN FRANCISCO, May 13, 2020 /PRNewswire/ – Espresso Capital announced today that it has provided Inference Solutions, a global provider of Intelligent Virtual Agents, with a US$8 million credit facility. The San Francisco-based company will use the capital to achieve key milestones prior to initiating another fundraise later this year. “We’re delighted to be using venture debt from Espresso to help fund our growth as we continue to scale and expand market share”. Callan Schebella, Inference CEO “We’re delighted to be using venture debt from Espresso to help fund our growth as we continue to scale and expand market share,” says Inference CEO Callan Schebella. “Espresso’s funding gives us the working capital we need to execute on our plan and reach the operational and financial milestones we’ve set for the company to position us for our next capital raise.” Founded in 2011, Inference provides its Intelligent Virtual Agents to sales and service organizations to automate routine and repetitive conversations…

Inference Solutions Wins Best in Biz Award for Most Innovative Product of the Year – SMB

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, today announced that the Inference Studio platform has won a Best in Biz Award for Most Innovative Product of the Year – SMB.