News & Insights

Automated CX Platform Cyara Honored As Silver Stevie® Award

Leading CX Assurance Provider recognized for Customer Service Department of the Year for its COVID Response From the blog post of MARTECHCUBE: Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th…

Cyara Call Explorer Bridges The Gap Between Manual and Automated Customer Experience Testing For Voice Calls

Leading Automated CX Assurance Provider’s New Platform Feature Enables Time-savings, Increased Productivity and Scalability to Provide a Better Customer Experience From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) APRIL 13, 2021 Cyara, provider of the award-winning Automated CX Assurance Platform, today announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with…

Cyara Partners With Twilio To Accelerate Contact Center Cloud Migrations With Automated Quality Assurance For Twilio Flex

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality. From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications…

Cyara Closes Largest Bookings Quarter in the Company’s History

Cyara closed the first half of its 2019 fiscal year with 30 percent growth in SaaS bookings, 95 percent customer retention, and a second quarter representing the largest bookings quarter in the company's history.

Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of The Year

For the third consecutive year, Frost & Sullivan has recognized Cyara for enabling leading brands around the world to deliver flawless customer experiences.

Cyara Closes $25 Million Series A Funding Round

Cyara Solutions Corp., provider of the market-leading omni-channel discovery, testing and monitoring platform which helps enterprises accelerate for the delivery of flawless customer experience at scale, today announces that the company has secured $25 million (USD) in Series A funding in a round led by PeakSpan Capital and Greenspring Associates.

Automated CX Platform Cyara Honored As Silver Stevie® Award

Leading CX Assurance Provider recognized for Customer Service Department of the Year for its COVID Response From the blog post of MARTECHCUBE: Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th Annual American Business Awards®. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale. More than 3,800 nominations – a record number – from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories,…

Cyara Call Explorer Bridges The Gap Between Manual and Automated Customer Experience Testing For Voice Calls

Leading Automated CX Assurance Provider’s New Platform Feature Enables Time-savings, Increased Productivity and Scalability to Provide a Better Customer Experience From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) APRIL 13, 2021 Cyara, provider of the award-winning Automated CX Assurance Platform, today announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls. Call Explorer simplifies and expedites the process of documenting and building comprehensive IVR test script libraries that are required for call quality testing and assurance, allowing companies to achieve a better customer experience (CX), support manual testing efforts, and benefit from time and cost-savings. “We’re excited to announce Call Explorer as an industry-first automated “record and replay” solution for IVRs, allowing CX teams to more quickly test customer journeys and resolve defects and quality issues faster,” said Alok Kulkarni, CEO of Cyara. “We understand…

Cyara Partners With Twilio To Accelerate Contact Center Cloud Migrations With Automated Quality Assurance For Twilio Flex

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality. From the blog post of PRWeb: REDWOOD CITY, CALIF. (PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications platform, that addresses contact centers’ need to quickly migrate operations to the cloud while not only maintaining but improving the quality of the customer experience (CX). Cyara joins the coveted ranks of Twilio’s partner ecosystem as a leading CX assurance platform and will provide innovative capabilities to customer service teams around the globe. Cyara’s new integration with Twilio Flex is the first of its kind to simulate Twilio Flex agent actions for the purpose of testing and will support Twilio Flex customers by automating time-consuming manual tasks and enabling faster cloud migrations. Through the partnership, Cyara brings the following benefits…

Cyara Closes Largest Bookings Quarter in the Company’s History

Cyara closed the first half of its 2019 fiscal year with 30 percent growth in SaaS bookings, 95 percent customer retention, and a second quarter representing the largest bookings quarter in the company’s history.

Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of The Year

For the third consecutive year, Frost & Sullivan has recognized Cyara for enabling leading brands around the world to deliver flawless customer experiences.

Cyara Closes $25 Million Series A Funding Round

Cyara Solutions Corp., provider of the market-leading omni-channel discovery, testing and monitoring platform which helps enterprises accelerate for the delivery of flawless customer experience at scale, today announces that the company has secured $25 million (USD) in Series A funding in a round led by PeakSpan Capital and Greenspring Associates.