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The 2020 Top Workplaces winners

From Tennessean: XOi Technologies has been named by the Tennessean as one of the 2020 Top Workplaces. Rankings will be announced at the Top Workplaces awards ceremony in October. XOi Technologies Local employees: 52 http://www.xoi.io Source: The 2020 Top Workplaces winners

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

From InferenceSolutions: SAN FRANCISCO, CA – (June 4, 2020) – Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. “DMG provides one of the most comprehensive annual analyses of…

Introducing the 2020 Top 100 HR Tech Influencers

The HRE and HR Tech Conference team unveil the second edition of the Top 100 HR Tech Influencers. From HumanResourceExecutive: Now more than ever, leaders are needed. Whether it’s CHROs creating innovative benefits packages for struggling workers, product developers pioneering solutions to target the new challenges facing our workforces or industry analysts providing needed guidance and insights…

Five9 Launches Five9 Intelligent Virtual Assistant

From BusinessWire: SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center. Five9 Virtual Assistant delivers…

Here are Ottawa’s 2020 Forty Under 40 recipients

From OttawaBusinessJournal: Annual awards take on special significance amid COVID-19 One of Ottawa’s leading artificial intelligence entrepreneurs, an IT executive revolutionizing retirement homes and the head of one of the city’s most celebrated cultural institutions are among this year’s recipients of the Forty Under 40 awards. A joint initiative of the Ottawa Board of Trade…

MindBridge awarded as Technology Pioneer by World Economic Forum

From the blog of MindBridge: The World Economic Forum announced its selection of over 100 of the most promising Technology Pioneers of 2020, who are shaping industries from agriculture to healthcare while also working on sustainability issues and much more. Many Technology Pioneers are also using their tech to support COVID-19 responses around the world.…

The 2020 Top Workplaces winners

From Tennessean: XOi Technologies has been named by the Tennessean as one of the 2020 Top Workplaces. Rankings will be announced at the Top Workplaces awards ceremony in October. XOi Technologies Local employees: 52 http://www.xoi.io Source: The 2020 Top Workplaces winners

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

From InferenceSolutions: SAN FRANCISCO, CA – (June 4, 2020) – Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. “DMG provides one of the most comprehensive annual analyses of the IVA market, and we are pleased to be recognized as the global market share leader for the second consecutive year.” Callan Schebella, Inference Solutions CEO The report, published June 1 and now in its fourth edition, provides in-depth analysis on the IVA market and competitive landscape. It also explores the trends driving adoption, including Covid-19, which DMG expects will increase the need for omni-channel self-service solutions among government entities and enterprises. “The adoption of IVAs has sped up, but the need to improve productivity and maintain a consistently outstanding customer experience has been and will always be an important…

Introducing the 2020 Top 100 HR Tech Influencers

The HRE and HR Tech Conference team unveil the second edition of the Top 100 HR Tech Influencers. From HumanResourceExecutive: Now more than ever, leaders are needed. Whether it’s CHROs creating innovative benefits packages for struggling workers, product developers pioneering solutions to target the new challenges facing our workforces or industry analysts providing needed guidance and insights to guide this new world of work, strong leadership will be essential to workforces across the world not only as they recover from the global pandemic, but eventually begin thriving again. The work that lies ahead will need the unique human touch that only HR can provide—and that approach can be magnified by the deployment of smart HR-technology solutions. Expert HR strategies paired with forward-thinking tech tools can see our workforces through the challenges coming down the pike. To recognize the leaders whose work will be critical to this new age of HR, Human Resource Executive® and the HR Technology Conference & Exposition®…

Five9 Launches Five9 Intelligent Virtual Assistant

From BusinessWire: SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center. Five9 Virtual Assistant delivers engaging conversational experiences for organizations which need both greater efficiency and a more personal, human element in their approach to customer care. “We are proud to partner with Five9 to deliver Inference-powered IVAs to Five9 customers,” said Callan Schebella, Chief Executive Officer at Inference Solutions. “The integration of our solution enables organizations to provide advanced self-service in more than one hundred languages and pass context from those interactions to live contact center agents so that a conversation can continue seamlessly if it needs to escalate.” In recent weeks, various organizations, from small businesses to Fortune 500 companies, have been experiencing…

Here are Ottawa’s 2020 Forty Under 40 recipients

From OttawaBusinessJournal: Annual awards take on special significance amid COVID-19 One of Ottawa’s leading artificial intelligence entrepreneurs, an IT executive revolutionizing retirement homes and the head of one of the city’s most celebrated cultural institutions are among this year’s recipients of the Forty Under 40 awards. A joint initiative of the Ottawa Board of Trade and the Ottawa Business Journal, the annual Forty Under 40 awards recognize rising business leaders under the age of 40 in the National Capital Region. The 2020 recipients represent a wide range of business sectors and companies, including one of the city’s most-loved ski shops, the construction heavyweight rehabilitating Centre Block and several leading law firms. Despite the health and economic crisis, this year’s awards competition attracted almost 200 applicants, who were assessed and ranked based on business accomplishments, professional experience and community involvement.  The 2020 judging panel was chaired by OBJ publisher Michael Curran and included Greg Richards from the Telfer School…

MindBridge awarded as Technology Pioneer by World Economic Forum

From the blog of MindBridge: The World Economic Forum announced its selection of over 100 of the most promising Technology Pioneers of 2020, who are shaping industries from agriculture to healthcare while also working on sustainability issues and much more. Many Technology Pioneers are also using their tech to support COVID-19 responses around the world. MindBridge, which develops human-centric AI solutions for the detection of risk and insights in financial datasets, made it to the selection for its contributions in transforming the accounting and financial services professions in analysing data. The full list of recognized Technology Pioneers can be viewed here. “We are honored to be acknowledged as a technology pioneer by the World Economic Forum.” Eli Fathi, MindBridge CEO Ottawa, Ontario, June 16, 2020 – MindBridge, a leading provider of artificial intelligence-based risk and anomaly detection solutions for the financial services industry, was selected among hundreds of candidates as one of the World Economic Forum’s “Technology Pioneers”….